Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: July 15, 2026

Thank you for shopping with CarryPhone.

This Shipping & Delivery Policy explains how orders placed through our official website at https://carryphone.us are processed, shipped, tracked, and delivered.

This policy applies only to purchases made directly through CarryPhone. Shipping information displayed on the applicable product page, cart, checkout page, or order confirmation may provide additional details for a specific product or destination.

Nothing in this policy limits any rights or remedies that cannot be waived under applicable consumer protection laws.

1. Shipping Destinations

CarryPhone ships only to destinations accepted by our checkout system at the time an order is placed.

Shipping availability may depend on:

  • The customer’s destination

  • Product type

  • Package size or weight

  • Carrier restrictions

  • Fulfillment availability

  • Restrictions applicable to batteries or electronic products

An order confirmation does not guarantee that every product can be shipped to every address. If we cannot fulfill an order to the address provided, we will contact the customer and provide an appropriate cancellation, refund, or alternative solution.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Processing may include:

  • Payment verification

  • Fraud-prevention review

  • Address verification

  • Inventory confirmation

  • Product preparation

  • Packaging

  • Transfer to the shipping carrier

Orders placed on weekends or public holidays generally begin processing on the next available business day.

During promotional events, holidays, severe weather, inventory disruptions, or periods of unusually high order volume, processing may require additional time.

3. Shipping Fee

CarryPhone applies the following standard shipping charge:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed before the customer completes checkout.

Unless otherwise required by law or stated in our Return & Refund Policy, original shipping charges are generally non-refundable after an order has been shipped.

Additional charges may apply when:

  • A customer requests reshipment

  • A package is returned due to an incorrect or incomplete address

  • A package is refused or remains unclaimed

  • Special delivery arrangements are requested

  • International or remote-area shipping is available and involves additional carrier charges

No additional shipping fee will be charged solely because an order is divided into multiple shipments.

4. Estimated Delivery Time

For eligible United States orders, estimated transit time is generally:

5–10 business days after shipment

The total estimated time from order placement to delivery is generally:

1–3 business days for processing
Plus 5–10 business days for transit

These periods are estimates rather than guaranteed delivery dates unless CarryPhone expressly identifies a particular date or shipping service as guaranteed.

A product page, checkout page, or order confirmation may display a different estimate based on the product, destination, inventory location, or selected shipping method. Where a more specific estimate is provided for an order, that estimate will apply to the applicable shipment.

5. Factors That May Affect Delivery

Delivery may be affected by circumstances including:

  • Carrier network delays

  • Severe weather or natural disasters

  • Public holidays

  • Seasonal shipping demand

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Remote or restricted delivery locations

  • Customs or import processing

  • Security inspections

  • Battery or electronic-product transportation restrictions

  • Events outside the reasonable control of CarryPhone or the carrier

We will not use external delays to remove any rights customers may have under applicable law.

6. Order Confirmation and Shipping Confirmation

After placing an order, customers will generally receive an order confirmation email.

An order confirmation means that we have received the order. It does not necessarily mean that the order has completed processing or been accepted for shipment.

Once the applicable shipment has been dispatched, customers will generally receive a shipping confirmation email containing available tracking information.

Customers are responsible for providing an accurate email address and checking spam, junk, promotions, or filtered email folders.

7. Tracking Information

Tracking information is generally provided when it becomes available from the fulfillment facility or shipping carrier.

Tracking may not update immediately after a shipping label is created. A label-created status may mean that shipment information has been transmitted to the carrier while the package is awaiting pickup, acceptance, or its first physical scan.

Tracking updates, estimated delivery dates, and delivery scans are provided by third-party carriers. They may occasionally be delayed, incomplete, or corrected after an initial scan.

Customers may contact us at jiokladmanet@gmail.com if tracking does not show meaningful movement for an extended period.

8. Shipping Carriers

CarryPhone may use different shipping carriers, fulfillment partners, or delivery services depending on:

  • The delivery destination

  • Product availability

  • Package dimensions and weight

  • Fulfillment location

  • Carrier service availability

  • Delivery speed

  • Product transportation restrictions

We do not guarantee that a specific carrier will be used unless that carrier or service is expressly confirmed at checkout.

A carrier may use a local delivery partner to complete the final stage of delivery.

9. Multiple Fulfillment Locations

Products may be stored or processed through different fulfillment locations.

As a result:

  • Items from the same order may arrive separately

  • Packages may have different tracking numbers

  • Packages may arrive on different dates

  • Packaging may differ between shipments

A split shipment does not mean that an item is missing. Customers should review each tracking number and shipping confirmation before reporting an incomplete delivery.

No additional standard shipping charge will be imposed solely because we divide an order into multiple shipments.

10. Shipping Delays

If we become unable to ship an order within the timeframe promised or reasonably communicated at purchase, we will provide notice as required by applicable law.

Depending on the circumstances, customers may be given the opportunity to:

  • Agree to a revised shipping timeframe

  • Cancel the affected unshipped item

  • Cancel the entire unshipped order

  • Receive a refund for the cancelled merchandise

When an unshipped order is cancelled because we cannot meet the applicable shipping timeframe, the refund will be issued to the original payment method unless the customer voluntarily agrees to another lawful arrangement.

Store credit will not be imposed as the only remedy for merchandise that cannot be shipped within the applicable period when a monetary refund is required.

11. Product Availability

Products may become unavailable after an order is placed due to:

  • Inventory discrepancies

  • Multiple customers purchasing limited stock

  • Product damage discovered during fulfillment

  • Supplier or fulfillment errors

  • Transportation restrictions

  • Product discontinuation

If an item becomes unavailable, we may:

  • Cancel and refund the unavailable item

  • Contact the customer about an alternative product

  • Ask the customer whether they agree to a revised fulfillment timeframe

We will not substitute a materially different product without the customer’s consent.

12. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before submitting an order, customers should verify:

  • Recipient name

  • Street address

  • Apartment, suite, floor, or unit number

  • City

  • State

  • Postal code

  • Country

  • Telephone number, when requested

  • Any relevant delivery instructions

CarryPhone is not responsible for delays caused solely by incorrect or incomplete information provided by the customer, except where responsibility cannot legally be excluded.

13. Address Change Requests

To request an address change, contact us as soon as possible at:

jiokladmanet@gmail.com

Please include:

  • Your full name

  • Your order number

  • The original shipping address

  • The requested shipping address

We will make reasonable efforts to process the change, but we cannot guarantee that an address can be changed after an order enters processing, fulfillment, packaging, or shipment.

An address change is not confirmed unless CarryPhone provides written confirmation.

For fraud-prevention and payment-security reasons, we may be unable to change the destination to an address that differs substantially from the billing or original shipping information. In such cases, cancellation and placement of a new order may be required.

14. Order Cancellation Requests

Customers may request cancellation by contacting jiokladmanet@gmail.com as soon as possible.

Submitting a cancellation request does not automatically cancel the order.

Cancellation is confirmed only when CarryPhone sends written confirmation that the order or applicable item has been cancelled.

If fulfillment or shipment has already begun, cancellation may no longer be possible. After delivery, the customer may request a return in accordance with our Return & Refund Policy.

15. Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • An inaccessible delivery location

  • Refused delivery

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

  • Carrier restrictions

  • An unknown recipient

  • A damaged shipping label

After the package is returned and reviewed, we may offer one of the following, depending on the circumstances:

  • Reshipment after payment of applicable additional shipping costs

  • Correction of the address followed by reshipment

  • A refund of the recoverable product amount

  • Cancellation of the affected item

Where permitted by law, unrecoverable original shipping charges, return-to-sender charges, or additional carrier expenses may be deducted when the return resulted from an incorrect address, refused delivery, or failure to collect the package.

No such deduction will be applied for costs caused by an error attributable to CarryPhone.

16. Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically qualify the order for a full refund.

Refused or unclaimed packages will be handled after they are physically returned to and reviewed by the applicable return or fulfillment facility.

Customers should contact us before refusing delivery whenever reasonably possible.

Any refund will be handled in accordance with:

  • The condition of the returned merchandise

  • Carrier charges

  • Original shipping costs

  • The reason for refusal

  • Our Return & Refund Policy

  • Applicable law

17. Delivery Attempts and Access

The customer is responsible for ensuring that the delivery location can be safely and reasonably accessed by the carrier.

A carrier may:

  • Leave a package in a secure location

  • Deliver it to a mailbox or parcel locker

  • Deliver it to reception or building staff

  • Attempt redelivery

  • Hold it at a pickup location

  • Request a signature

  • Return it to the sender after unsuccessful delivery attempts

CarryPhone does not control the carrier’s specific delivery procedures.

Customers should follow carrier notices and collect held packages within the period specified by the carrier.

18. Signature Requirements

Some shipments may require a signature based on:

  • Product value

  • Carrier policy

  • Delivery location

  • Fraud-prevention review

  • Product type

  • Customer request, when available

When a signature is required, someone authorized to accept the package must be available at the delivery address.

We cannot guarantee that signature service will be available for every order or destination.

19. Lost Packages Before Delivery

A shipment may be considered potentially lost when tracking stops updating for an unusual period or the carrier cannot confirm delivery.

If a package appears lost before delivery, contact:

Email: jiokladmanet@gmail.com

Please provide:

  • Your order number

  • The affected tracking number

  • A description of the issue

  • Any communication received from the carrier

We may open an investigation with the carrier or fulfillment partner.

Customers may be asked to provide reasonable cooperation or documentation required for the investigation.

If the shipment is confirmed lost before delivery, CarryPhone will provide an appropriate remedy, which may include:

  • Replacement

  • Reshipment

  • Refund of the affected item

The applicable remedy will depend on product availability, customer preference where required, and applicable law.

20. Packages Marked as Delivered but Not Located

A carrier’s delivered scan is important evidence, but it does not automatically determine the final outcome of every claim.

If tracking shows “Delivered” but the package cannot be located, the customer should:

  • Check the mailbox, parcel locker, porch, entrance, garage, and other secure delivery locations

  • Ask household members whether they accepted or moved the package

  • Check with neighbors, reception staff, building management, or security personnel

  • Review any delivery photograph or carrier notice

  • Allow a reasonable period for a premature or delayed delivery scan

  • Contact the carrier for available delivery details

  • Contact CarryPhone if the package remains missing

CarryPhone may review:

  • Carrier tracking

  • Delivery photographs

  • Delivery coordinates or scan information, when legally and technically available

  • Address information

  • Customer-provided information

  • Carrier investigation results

  • Evidence of misdelivery, theft, or fraud

The outcome may include replacement, refund, denial of the claim, or another resolution depending on the evidence and applicable law.

CarryPhone does not automatically deny a claim solely because tracking displays a delivered status.

21. Stolen Packages

If evidence indicates that a package was correctly delivered and later stolen, the customer should promptly report the incident to the carrier and, where appropriate, local authorities or building management.

CarryPhone will review the available information and assist with a carrier investigation when reasonably possible.

The remedy available for theft after correct delivery may depend on:

  • Carrier liability

  • Shipping protection, when applicable

  • Delivery instructions

  • Available evidence

  • Applicable law

  • The specific circumstances of the shipment

This section does not exclude liability that cannot legally be excluded.

22. Damaged Packages

Customers should inspect packages as soon as reasonably possible after delivery.

If a package or product arrives visibly damaged:

  • Photograph the shipping package before discarding it

  • Photograph the shipping label

  • Photograph the damaged item and internal packaging

  • Keep all packaging and included materials

  • Contact us as soon as possible

Please email:

jiokladmanet@gmail.com

Include the order number and clear photographs or videos.

Damaged product claims are handled under our Return & Refund Policy.

23. Missing or Incorrect Items

Because an order may arrive in multiple shipments, customers should first review all shipping confirmation emails and tracking numbers.

If all expected packages have arrived but an item is missing or incorrect, contact us and provide:

  • Your order number

  • The missing or incorrect product

  • Photographs of the received contents

  • Photographs of the outer package and shipping label

  • Any packing slip included with the shipment

After verification, we will provide an appropriate replacement, refund, missing component, or other remedy.

24. Phone Accessory Compatibility

Delivery of a product does not by itself guarantee compatibility with every phone or electronic device.

Customers are responsible for checking the product description before purchase, including:

  • Phone manufacturer

  • Exact model

  • Generation or model year

  • Device dimensions

  • Connector type

  • Charging standard

  • Camera layout

  • Button placement

  • Power requirements

  • Wireless charging support

Shipping and return costs resulting from a customer selecting the wrong model are handled according to our Return & Refund Policy.

If the product page contained materially incorrect compatibility information, the issue will be treated as a seller error rather than a customer selection error.

25. Batteries and Restricted Products

Certain phone accessories, including power banks and products containing lithium batteries, may be subject to carrier, aviation, destination, or safety restrictions.

These restrictions may result in:

  • Limited shipping destinations

  • Different carriers

  • Ground-only transportation

  • Longer delivery times

  • Additional packaging

  • Cancellation when lawful shipment is unavailable

Customers must not return a damaged, swollen, leaking, punctured, overheating, smoking, or otherwise unsafe battery product without first contacting us for instructions.

26. Post Office Boxes and Military Addresses

Shipping availability to P.O. boxes, APO, FPO, DPO, military addresses, territories, or remote locations depends on the product and carrier.

An address being accepted by checkout does not guarantee that every product can be delivered through every carrier.

If we cannot ship an item to the provided address, we will contact the customer to request an eligible alternative address or arrange cancellation and refund of the affected item.

27. International Orders

International shipping is available only when the destination is accepted at checkout.

When international shipping is available:

  • Delivery estimates may be longer

  • Tracking may be limited after transfer to a local carrier

  • Customs processing may delay delivery

  • Import duties, taxes, brokerage fees, or customs charges may apply

  • Local authorities may inspect or hold a shipment

  • Certain electronic or battery products may be restricted

Unless otherwise stated at checkout or required by law, customers are responsible for import duties, taxes, customs charges, and brokerage fees imposed by governmental authorities or carriers.

These charges are not part of CarryPhone’s product price or standard shipping charge unless expressly stated.

CarryPhone does not control customs processing or charges imposed by third parties. However, we will not use customs delays or restrictions to remove rights that customers may have under applicable law.

28. Customs Rejection or Failure to Pay Import Charges

If an international shipment is returned because the customer:

  • Refuses to pay applicable import charges

  • Fails to provide required customs information

  • Refuses delivery

  • Does not collect the shipment

  • Orders a product prohibited in the destination country

Any refund will be considered after the merchandise is returned and inspected.

Where permitted by law, the refund may exclude unrecoverable shipping, customs, brokerage, carrier, or return charges not caused by CarryPhone.

Customers are responsible for checking local import restrictions before ordering.

29. Fraud Prevention and Delivery Verification

To protect customers and the store, certain orders may be held briefly for verification.

We may request confirmation of:

  • Shipping information

  • Billing information

  • Contact details

  • Order authorization

Do not send complete payment card numbers, card security codes, banking passwords, or account passwords by email.

If requested verification cannot be completed, we may cancel and refund the affected order.

30. Events Outside Reasonable Control

CarryPhone is not responsible for delays caused solely by events outside our reasonable control, including severe weather, natural disasters, government action, labor disruptions, transportation shutdowns, public emergencies, or widespread carrier network failures.

When such an event affects an order, we will make reasonable efforts to:

  • Provide available updates

  • Work with the carrier or fulfillment partner

  • Offer available alternatives

  • Comply with applicable cancellation and refund requirements

This provision does not limit liability or customer rights that cannot legally be excluded.

31. Relationship With Other Store Policies

Returns, refunds, replacements, and cancellations are also governed by the CarryPhone Return & Refund Policy.

Use of the website and placement of orders are also subject to our:

  • Terms of Service

  • Privacy Policy

  • Contact Us page

  • Applicable product-page disclosures

If two policies appear inconsistent, the provision that gives effect to applicable law and the more specific provision for the particular issue will apply.

32. Contact Information

For questions about shipping, tracking, delivery, or an order, contact:

Store Name: CarryPhone

Official Website: https://carryphone.us

Customer Support Email: jiokladmanet@gmail.com

Primary Support Method: Email

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding applicable public holidays.