Contact Us

Thank you for visiting CarryPhone.

For questions regarding an order, product, delivery, return, refund, or store policy, please contact us using the information below. Email is our primary customer support channel because it allows us to review your request accurately and maintain a clear record of the communication.

Customer Support

Email: jiokladmanet@gmail.com

Our customer support team reviews messages Monday through Friday, excluding public holidays. We aim to respond to most inquiries within 1–2 business days.

Response times may be longer during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

Contacting Us About an Order

To help us locate and review your order efficiently, please include the following information in your message:

• Your full name

• Your order number

• The email address used when placing the order

• A brief description of your question or concern

• Clear photographs or videos, when reporting a damaged, defective, incorrect, or incomplete item

Providing complete information may help us process your inquiry more efficiently.

Order Changes and Cancellation Requests

Please contact us as soon as possible if you need to request a change or cancellation.

Orders may begin processing shortly after they are placed. Therefore, submitting a change or cancellation request does not guarantee that the request can be completed.

Requests are reviewed according to the current status of the order, our applicable store policies, and applicable law. Once an order has entered processing, fulfillment, or shipment, changes or cancellations may no longer be possible.

Returns, Refunds, and Delivery Questions

Return, refund, cancellation, and delivery requests are handled in accordance with the policies published on our website.

Before contacting us, please review the applicable:

• Shipping Policy

• Return and Refund Policy

• Terms of Service

• Privacy Policy

Nothing on this Contact Us page limits any rights or remedies available to customers under applicable consumer protection laws.

Product Information

CarryPhone sells mobile phone accessories and related products.

Product compatibility may vary depending on the phone manufacturer, model, generation, dimensions, operating system, connector type, or other device specifications. Customers are responsible for reviewing the product description and compatibility information before placing an order.

Please contact us before purchasing if you need help understanding the compatibility information shown on a product page. We cannot guarantee compatibility with a device that is not specifically identified as compatible in the applicable product description.

Communication Safety

For your security, please do not send the following information by email:

• Complete credit or debit card numbers

• Card security codes

• Banking passwords

• Account passwords

• Government-issued identification numbers unless specifically required for a lawful and verified purpose

CarryPhone will not request your account password or complete payment card information by email.

Official Store Information

Store Name: CarryPhone

Business Type: Online Retail Store

Main Category: Mobile Phone Accessories

Official Website: https://carryphone.us

Customer Support Email: jiokladmanet@gmail.com

Primary Support Method: Email

Please make sure that you are communicating through the official website and email address listed above. CarryPhone is not responsible for communications, payment requests, representations, or transactions made through unauthorized third-party websites, accounts, or individuals falsely claiming to represent our store, except where responsibility cannot legally be excluded.

Business Hours

Customer inquiries are reviewed:

Monday–Friday
Excluding applicable public holidays

Messages received outside normal support hours will be reviewed on the next available business day.

Last Updated: July 15, 2026