Return & Refund Policy

Return & Refund Policy

Last Updated: July 15, 2026

Thank you for shopping with CarryPhone.

We want our return and refund process to be clear, fair, and transparent. This Return & Refund Policy explains the conditions and procedures that apply to products purchased directly through our official website at https://carryphone.us.

This policy does not limit any non-waivable rights or remedies available to customers under applicable consumer protection laws.

1. Return Period

You may request a return within 30 calendar days after the applicable item is shown as delivered.

For orders delivered in multiple shipments, the return period for each item begins on the date that particular item is delivered.

A return request must be submitted to us before the item is shipped back. Unauthorized returns sent without contacting us may not reach the appropriate return facility and may delay or prevent processing.

To begin a return, contact:

Email: jiokladmanet@gmail.com

2. General Return Eligibility

To qualify for a standard return, the item must generally meet the following conditions:

  • The return request is submitted within 30 calendar days of delivery.

  • The item is unused, uninstalled, and in substantially the same condition in which it was received.

  • The item is returned with its original packaging, accessories, components, manuals, labels, and promotional items, when applicable.

  • The item does not show scratches, stains, impact damage, liquid damage, modification, misuse, or excessive handling.

  • Proof of purchase, such as the order number or confirmation email, is provided.

  • The item is returned to the address provided in our return instructions.

Opening packaging solely to inspect an item does not automatically make the item ineligible. However, products that have been installed, applied, activated, paired, altered, or used beyond what is reasonably necessary for inspection may not qualify for a full refund unless they are defective, damaged, or incorrect.

3. Product-Specific Return Conditions

Because CarryPhone sells phone accessories, the following additional conditions may apply.

Phone Cases and Device-Fitted Accessories

Phone cases and fitted accessories must not show scratches, stretching, bending, installation marks, adhesive residue, or other evidence of use.

Customers should verify the exact phone brand, model, generation, dimensions, and camera layout before ordering.

Screen Protectors and Adhesive Products

Screen protectors, camera lens protectors, adhesive mounts, adhesive rings, and similar products must be unused and unapplied for a change-of-mind return.

Items may not qualify for a standard return if:

  • A protective backing has been removed

  • Adhesive has been exposed or applied

  • Installation has been attempted

  • Dust-removal stickers, wipes, or installation tools have been used

  • The product has been bent, cracked, contaminated, or damaged during installation

These restrictions do not apply when the product was received defective, damaged, incomplete, or materially different from the product ordered.

Chargers, Cables, Adapters, and Power Accessories

Chargers, cables, adapters, wireless charging products, and similar electronic accessories must include all original parts and must not show damage caused by misuse, incompatible equipment, unauthorized modification, excessive voltage, liquid exposure, or improper installation.

Batteries and Power Banks

For safety reasons, batteries and power banks may require special return packaging, labeling, or carrier instructions.

Do not ship a swollen, leaking, punctured, overheated, smoking, or otherwise unsafe battery product without first contacting us. Stop using the product, disconnect it from other devices when safe to do so, and follow the safety instructions provided by us or the applicable carrier.

Hygiene-Sensitive Products

Opened in-ear audio products, ear tips, wearable accessories, or other hygiene-sensitive products may not qualify for a change-of-mind return when they cannot reasonably be resold for health or hygiene reasons.

Defective, damaged, or incorrectly supplied products remain covered by the applicable sections of this policy and applicable law.

4. Items That Cannot Be Returned

The following items are generally not eligible for a standard change-of-mind return:

  • Gift cards

  • Customized, engraved, or personalized products that were supplied as ordered

  • Products clearly identified as final sale before purchase, where permitted by law

  • Used, installed, modified, altered, or damaged products

  • Products missing substantial parts, accessories, packaging, or components

  • Products damaged through improper installation, accident, misuse, neglect, liquid exposure, unauthorized repair, or normal wear

  • Applied screen protectors, exposed adhesives, or used installation materials

  • Hygiene-sensitive products that have been opened or used and cannot reasonably be resold

  • Products returned after the applicable return period without prior written approval

A final-sale designation does not remove any rights that may apply when an item is defective, damaged, incorrectly supplied, or materially different from its description.

5. How to Request a Return

To request a return, email jiokladmanet@gmail.com and provide:

  • Your full name

  • Your order number

  • The email address used for the order

  • The name of the product

  • The quantity being returned

  • The reason for the return

  • Clear photographs or videos when reporting damage, defects, missing components, or an incorrect product

After reviewing the request, we will provide return instructions and, when applicable, a Return Authorization number.

The return instructions may include:

  • The approved return address

  • Packaging requirements

  • Shipping instructions

  • Documentation that must be included

  • Safety instructions for electronic or battery-powered products

Return addresses may vary depending on the product, supplier, and fulfillment location. Do not return an item to the address printed on the original package unless we specifically instruct you to do so.

Products must generally be shipped within 7 calendar days after return authorization is issued, unless a different deadline is stated in the return instructions.

6. Return Shipping Costs

Change-of-Mind Returns

For returns resulting from a change of mind, incorrect model selection, accidental purchase, or other reason not caused by CarryPhone, the customer is responsible for:

  • Return shipping costs

  • Appropriate packaging

  • Any optional shipping insurance

  • Any loss or damage occurring before the return reaches the authorized facility

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information.

Defective, Damaged, Incorrect, or Incomplete Orders

When we verify that an item was delivered defective, damaged, materially different from its description, incomplete, or incorrectly supplied by us, CarryPhone will provide an appropriate remedy and will not require the customer to bear reasonable standard return shipping costs when a return is required.

Do not send a return using cash on delivery or postage-due service unless we have expressly approved it in writing.

7. Inspection of Returned Products

All returned products may be inspected after arrival.

We will review:

  • The condition of the item

  • The reason for the return

  • Whether all accessories and components are included

  • Whether the item shows installation, use, misuse, modification, or accidental damage

  • Whether the returned item matches the product originally purchased

  • Whether the return complies with this policy

We aim to complete inspections within approximately 5 business days after the return is received. Additional time may be required for products that need technical testing, safety review, or supplier verification.

If additional information is needed, we may contact you using the email address associated with the order.

8. Refunds

If a return is approved, the applicable refund will be issued to the original payment method unless another method is required by law or expressly agreed upon.

Approved refunds are generally initiated within 5 business days after inspection and approval.

After a refund is initiated, your bank, card issuer, payment processor, or financial institution may require additional time to post the funds to your account. CarryPhone does not control processing times imposed by financial institutions.

We do not charge a standard restocking fee for an eligible return.

However, where permitted by law, a refund may be reduced to reflect:

  • Missing products, components, accessories, or promotional items

  • Damage not present at delivery

  • Installation, modification, or use beyond reasonable inspection

  • A material reduction in value caused by the customer

  • Unrecoverable shipping costs resulting from an incorrect address, refused delivery, or unclaimed shipment

Any reduction will be based on the circumstances of the return and will not affect rights that cannot legally be waived.

9. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns or incorrect product selections made by the customer.

Original standard shipping charges will be refunded when required by applicable law or when the return results from:

  • An incorrect product supplied by CarryPhone

  • A verified defect existing at delivery

  • Verified shipping damage

  • A materially incomplete order

  • Another error attributable to CarryPhone

Optional expedited shipping fees may not be refundable beyond the cost of standard shipping unless the expedited service itself was not provided as promised or applicable law requires otherwise.

10. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us at jiokladmanet@gmail.com as soon as possible. We recommend reporting visible issues within 7 calendar days of delivery so that we can investigate the shipment efficiently.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos

  • Photographs of the packaging and shipping label when shipping damage is involved

  • The model of the phone or device being used, when compatibility is relevant

Please keep the item, packaging, accessories, and shipping materials until the claim has been resolved.

After verification, we may provide an appropriate remedy such as:

  • Replacement of the product

  • Replacement of a missing or defective component

  • Repair instructions, when appropriate

  • A partial refund

  • A full refund

  • Another remedy required by applicable law

Failure to report an issue within 7 days does not waive any rights that cannot legally be waived.

11. Product Compatibility

Customers are responsible for reviewing the product description and confirming compatibility before purchase.

Compatibility may depend on factors including:

  • Phone manufacturer

  • Exact phone model

  • Model year or generation

  • Device dimensions

  • Camera and button placement

  • Connector type

  • Charging standard

  • Operating system

  • Wireless charging capability

  • Power requirements

A product is not considered defective solely because it is incompatible with a device that was not listed as compatible or because the customer selected the wrong model.

An incorrectly selected product may still qualify for a standard return if it meets all other return conditions.

If our product listing contained materially incorrect compatibility information, the matter will be treated as a seller error rather than a customer change-of-mind return.

12. Exchanges and Replacements

We generally do not process direct exchanges for change-of-mind returns.

For a different color, size, model, or product, you may return the eligible original item and place a new order.

When an item is verified as defective, damaged, incorrect, or incomplete, we may provide a replacement directly. If a suitable replacement is unavailable, we may provide a refund or another appropriate remedy.

13. Order Cancellation Requests

To request an order cancellation, contact jiokladmanet@gmail.com as soon as possible.

We will make reasonable efforts to process the request, but cancellation is not guaranteed once an order has entered processing, fulfillment, packing, or shipment.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

Submitting a cancellation email does not by itself confirm that the order has been cancelled. A cancellation is confirmed only when CarryPhone sends written confirmation.

14. Shipping Delays and Unavailable Products

If we cannot ship an order within the timeframe promised at purchase, we will provide notice and handle the delay, cancellation, or refund in accordance with applicable law.

Where required, customers will be given the opportunity to:

  • Agree to a revised shipping timeframe

  • Cancel the affected unshipped item

  • Receive a refund for the cancelled unshipped item

A refund for a cancelled unshipped item will be returned to the original payment method rather than being limited to store credit, unless the customer voluntarily agrees to another arrangement.

15. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after processing has begun.

If a package is returned because of:

  • An incorrect or incomplete address

  • Refused delivery

  • Failure to collect the package

  • An address that cannot be accessed by the carrier

We may offer, depending on the circumstances:

  • Reshipment after payment of applicable additional shipping costs

  • A refund of the recoverable product price, less shipping or carrier charges that cannot be recovered, where permitted by law

We will not deduct costs caused by an error attributable to CarryPhone or the carrier.

16. Lost Packages and Delivered Scans

If tracking shows that a package is still in transit beyond the expected delivery period, contact us so that we can review the shipment.

If tracking shows “Delivered” but you cannot locate the package:

  • Check the delivery area, mailbox, parcel locker, building reception, and other secure locations

  • Ask household members, neighbors, or building staff whether they accepted the package

  • Contact the shipping carrier for delivery details

  • Contact us with your order number and the result of your carrier inquiry

A delivered tracking scan does not automatically determine the final outcome of a claim. We may investigate the shipment with the carrier and review available delivery evidence.

If a shipment is confirmed lost before delivery, we will provide an appropriate replacement or refund.

17. International Returns

When international ordering is available, customers may be responsible for:

  • International return shipping

  • Customs declarations

  • Brokerage charges

  • Import-related return expenses

Import duties, customs charges, and taxes paid directly to governmental authorities or third-party carriers may not be refundable by CarryPhone because those amounts may not have been collected or retained by us.

These costs will not be imposed on the customer when prohibited by applicable law or when the return results from a verified error attributable to CarryPhone.

18. Suspected Return Abuse or Fraud

CarryPhone may investigate returns involving suspected fraud, product substitution, empty packages, altered serial numbers, falsified evidence, repeated abusive conduct, or products that do not match the item originally purchased.

We may deny a fraudulent or materially non-compliant return where permitted by law.

This provision does not restrict a customer from raising a genuine complaint, requesting a lawful remedy, or exercising rights available under applicable consumer protection law.

19. Manufacturer Warranties

Some products may include a separate manufacturer warranty.

Any manufacturer warranty is in addition to this return policy and does not replace rights that customers may have against CarryPhone under applicable law.

Warranty coverage, duration, exclusions, and procedures may vary by manufacturer and product.

20. Contact Information

For questions about a return, replacement, cancellation, or refund, contact:

Store Name: CarryPhone

Website: https://carryphone.us

Email: jiokladmanet@gmail.com

Primary Support Method: Email

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding applicable public holidays.